About the role#
Ntiva is hiring a Service Desk Intern to join our technical team in Huntington. This is a part-time position with a rolling term. You will work on-site and must be available for at least 20 hours per week.
What you'll do#
- Handle incoming troubleshooting calls and manage outbound calls for email requests.
- Communicate directly with clients via email.
- Prepare and set up laptops and desktops.
- Perform basic account administration tasks in Office 365 and Active Directory.
- Track scheduled work and keep clients updated on any changes.
- Record detailed case notes in the internal ticketing system.
- Review existing documentation and suggest updates to management when necessary.
What you'll need#
- You must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College.
- You must be in your first year with at least one semester completed, or in your second year.
- You must be enrolled in one of the following programs: Mountwest Network Systems & Security, or WVUP Computer and Information Technology or Computer Science.
- Ability to work a minimum of 20 hours per week.
Location & details#
This role is based in Huntington, West Virginia. This is a paid internship.
About Ntiva, Inc.
Ntiva is a managed services company that provides IT consulting, cybersecurity, and cloud support. Founded in 2004 by Steven Freidkin, the firm maintains headquarters in McLean, Virginia. It employs 614 people across 18 locations in the United States. The company helps organizations manage IT infrastructure and protect data through security solutions.
How to get in at Ntiva, Inc.
Applying to Ntiva early is a significant advantage, as recruiters often fill roles before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the pile grows. This early visibility ensures your application is among the first seen by the hiring team. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company's roles, allowing you to contact them directly to ask about the position or a referral. This direct approach often leads to better response rates than submitting to a general queue.
