About the role#
As a Case Manager Assistant, you serve as the primary contact for students seeking disability-related services. You will manage lower-complexity cases and support Case Managers with complex matters. Your work involves independently reviewing documentation, facilitating the interactive process, and determining reasonable accommodations in compliance with the ADA, Section 504, and university policies.
What you'll do#
- Triage calls and walk-in inquiries, respond to emails, and provide information about disability services.
- Review and interpret medical, psychological, and psychoeducational documentation for student accommodation requests.
- Conduct the interactive process to evaluate, approve, and monitor accommodation and verification plans for lower-complexity cases.
- Consult with Case Managers on highly complex accommodation and verification matters.
- Maintain accurate, confidential electronic and physical case records in accordance with FERPA and university policies.
- Evaluate urgent student requests and exercise independent judgment to execute immediate action plans.
- Collaborate with faculty, staff, and external constituents to resolve disputes and facilitate accommodations.
- Identify systemic accessibility barriers and guide campus partners on compliance and risk mitigation.
- Develop educational programs and support campus-wide awareness initiatives.
- Assist with the supervision and training of student employees.
- Provide on-site assistance for accommodation requests during commencement and convocation ceremonies.
What you'll need#
- Bachelor's degree in Education, Psychology, Counseling, Social Work, or a related field.
- At least two years of experience in case management, social services, higher education, or administrative support.
- Proficient knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to interpret and explain guidelines, policies, and procedures.
- Strong critical thinking, complex problem-solving, and organizational skills.
- Ability to handle sensitive and stressful situations with professionalism and discretion.
- Knowledge of federal and state laws related to disabilities is beneficial.
- Preference is given to candidates with experience in higher education, student affairs, or disability services.
- Familiarity with case management or student information systems is a plus.
- Bilingual or multilingual proficiency is preferred.
Location & details#
- This is a full-time, on-site position based in Fort Lauderdale-Davie, Florida.
- The role may require travel on a daily or overnight basis.
- You may be required to work nights or weekends as needed.
About Nova Southeastern University
Nova Southeastern University is a private research university based in Fort Lauderdale. Founded in 1964, it holds an R1 designation for its high level of research activity. The university offers over 130 degree programs and maintains colleges for both M.D. and D.O. degrees. It serves a student body of more than 22,000 individuals from across the United States and many other countries.
How to get in at Nova Southeastern University
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