About the role#
As a Customer Success & Services Intern, you will work with teams focused on customer enablement, service innovation, and operational excellence. You will contribute to projects that improve customer outcomes and internal workflows. This role offers the chance to work across functions and develop solutions that impact both customers and employees.
What you'll do#
- Support initiatives across customer success, professional services, and service portfolio management.
- Build dashboards, reports, and presentations to provide visibility into service performance.
- Conduct research and market analysis to identify trends and operational improvements.
- Develop training materials, educational resources, and communications to support knowledge sharing.
- Assist with project management, including tracking milestones and coordinating with stakeholders.
- Evaluate and document business processes to improve consistency and scalability.
- Identify opportunities to use AI and automation to streamline workflows and improve business outcomes.
- Create AI-generated content to support employee learning and technology adoption.
What you'll need#
- Enrollment in an educational program through Summer 2027 or later, with graduation expected within 12 to 24 months following the internship.
- Pursuing a bachelor or master degree in Business, Communications, Customer Experience, Marketing, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
- Strong communication, analytical, and problem-solving skills.
- Ability to translate information into clear insights and recommendations.
- Working knowledge of Microsoft Excel and PowerPoint.
- Interest in customer success, technical support, operations, or service delivery.
- Curiosity about AI, automation, data visualization, and digital tools.
- Ability to stay organized, take initiative, and collaborate effectively.
Location & details#
- Location: Morrisville, North Carolina.
- Term: Summer 2027 (10 to 12 weeks).
- Modality: On-site.
- Employment: Full-time internship.
- Compensation: Paid position.
About NetApp
NetApp is a public company founded in 1992 that focuses on intelligent data infrastructure. It specializes in cloud computing, hybrid cloud, and data storage solutions. The company is based in San Jose, California, and maintains a workforce of over 12,000 employees. It operates globally with offices in several countries.
How to get in at NetApp
Applying early for an internship at NetApp gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. Being at the front of the line ensures your materials are seen while the team is still actively building their candidate pool. You can improve your response rate by reaching out to the recruiters behind these roles directly to ask about the position or a potential referral. Intern Insider surfaces the specific recruiters managing NetApp roles so you can make that connection. Taking this step shows initiative and helps you stand out from the standard queue of applicants.
