About the role#
As a NAMI HelpLine Information & Referral Specialist, you will support individuals navigating mental health challenges. This is an unpaid, remote internship requiring a 4-month commitment. You will serve at least 8 hours per week, consisting of two 4-hour shifts. This role is open to students currently enrolled in an academic program who are at least 20 years old and located in the United States.
What you'll do#
- Answer calls and texts from individuals seeking mental health resources and emotional support.
- Provide person-centered and culturally considerate information using established referral tools.
- Document all interactions accurately and efficiently.
- Participate in one virtual shift-change meeting each week.
- Complete a 21-hour independent online training program followed by a technology setup session.
- Adhere to all NAMI HelpLine service program policies and procedures.
What you'll need#
- Current enrollment in an academic program.
- Lived personal experience with mental health recovery (at least one year), caregiving experience for a loved one, or current enrollment in a related undergraduate or graduate program.
- Ability to respond sensitively to individuals experiencing emotional distress.
- Proficiency with cloud-based technologies.
- A private workspace and a computer with a recent operating system (MacOS, Windows, or Linux).
- A working headset or headphones and reliable high-speed internet.
- Ability to pass a background check.
Location & details#
- This position is fully remote within the United States.
- Interns must commit to a minimum of 8 hours per week for 4 months.
- Shifts are available Monday through Friday between 10 a.m. and 10 p.m. ET.
About NAMI
NAMI is a national nonprofit organization focused on mental health. It supports individuals and families affected by mental illness through advocacy for research, treatment, and services. The organization is based in Arlington, Virginia. It employs between 51 and 200 people.
How to get in at NAMI
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