About the role#
As an IT Specialist Intern, you will act as the primary point of contact for technical support at Lumilens. You will manage day-to-day Helpdesk tasks, including ticket triage, device troubleshooting, and hardware asset management. This role provides an opportunity to work alongside the full-time IT team on endpoint management, identity access, and security initiatives.
What you'll do#
- Serve as the first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux.
- Assist with device imaging, configuration, and deployment for new hires using MDM platforms.
- Manage user onboarding and offboarding, including account provisioning and deprovisioning.
- Troubleshoot L1 and L2 connectivity issues, such as Wi-Fi, VPN, and basic VLAN problems.
- Maintain hardware assets, including inventory tracking, asset tagging, and lifecycle documentation.
- Support conference room AV equipment, including displays and video conferencing systems.
- Create and update Helpdesk documentation, runbooks, and knowledge base articles.
- Collaborate with the IT team on projects involving SaaS administration and security.
What you'll need#
- Current enrollment in or recent completion of a degree in Computer Science, Information Technology, Information Systems, or a related field.
- Foundational knowledge of macOS, Windows, or Linux operating systems.
- A basic understanding of networking concepts like TCP/IP, DNS, and DHCP.
- Strong communication skills to support a diverse user base.
- An eagerness to learn and take initiative on Helpdesk tasks.
Location & details#
- Location: San Jose, California, United States.
- Modality: On-site.
- Employment: Full-time.
- Term: Rolling.
- Compensation: Paid internship.
About Lumilens
Lumilens designs and manufactures photonic interconnect solutions for AI data center infrastructure. The company uses custom robotics and AI to manage its manufacturing processes. Based in San Jose, California, it employs 144 people. It was founded in 2024 and is backed by venture capital firms including Mayfield and Spark Capital.
How to get in at Lumilens
Applying early to Lumilens gives you a significant advantage before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you secure a spot among the first candidates. Getting your materials in early ensures your profile is seen before the pile grows. You can also use Intern Insider to surface the recruiters behind Lumilens roles. Reaching out to these individuals directly to ask about the position or a referral often improves your response rate compared to submitting an application into a queue.
