About the role#
The Voice of Customer & Customer Insights Intern will support customer-listening programs by analyzing feedback, identifying trends, and helping transform customer insights into actionable recommendations. This role provides practical experience in customer experience management, survey research, reporting, and stakeholder collaboration. You will contribute to initiatives that improve customer experiences and business outcomes while developing skills in qualitative and quantitative analysis.
What you'll do#
- Support Voice of Customer programs by assisting with surveys, customer feedback channels, and customer listening activities.
- Monitor and organize customer feedback, categorize comments, identify recurring themes, and spot emerging trends.
- Analyze CSAT, VoC survey, and qualitative customer experience data to identify satisfaction drivers and improvement opportunities.
- Develop recommendations, trend summaries, reports, and leadership-ready presentations that translate feedback into business insights.
- Support survey-improvement initiatives through creation, testing, quality assurance, response monitoring, and documentation.
- Track customer-driven improvement actions, maintain action logs, and monitor follow-up progress across stakeholder groups.
- Explore opportunities to enhance Voice of Customer processes through automation, reporting enhancements, and AI-assisted analysis.
- Contribute to internship deliverables including feedback summaries, theme reports, and a final presentation.
What you'll need#
- Currently pursuing a bachelor’s degree in Business Administration, Marketing, Communications, Analytics, Market Research, or a related field, with an expected graduation date of May 2028.
- Coursework, academic projects, or experience in Customer Experience, Survey Research, Data Analysis, Business Intelligence, or Process Improvement.
- Working knowledge of Excel and PowerPoint to organize data, create visuals, and prepare reports.
- Analytical skills and the ability to review quantitative and qualitative feedback.
- Effective written and verbal communication skills.
- Ability to collaborate with stakeholders and work across multiple business functions.
- Organizational skills, attention to detail, and problem-solving abilities.
- Familiarity with or interest in learning tools such as Qualtrics, Medallia, SurveyMonkey, Power BI, or Tableau.
- Interest in automation, AI-assisted analysis, and customer behavior.
Location & details#
- Location: On-site in Alpharetta, Georgia.
- Term: Summer 2027 (May 24 to July 30, 2027).
- Employment: Full time.
- Compensation: $20 per hour.
- Note: This position is not eligible for benefits and does not offer relocation assistance.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions operates within the data infrastructure and analytics sector. The company provides decision tools and technology for risk evaluation and consumer protection. It serves a broad range of industries including healthcare, financial services, government, and insurance. Based in Alpharetta, Georgia, the firm functions as a public company with over 10,000 employees.
How to get in at LexisNexis Risk Solutions
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