About the role#
The IT Support Intern provides operational support for Leap Group. This role offers hands-on experience with systems and internal tools while working within a creative agency environment. You will work closely with the IT team to maintain technical infrastructure and assist non-technical staff with daily technology needs.
What you'll do#
- Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
- Support user setup and account management for new hires and internal moves, including device preparation and access provisioning.
- Assist with maintaining asset inventory, license tracking, and documentation.
- Help monitor systems, backups, and alerts across internal tools and platforms.
- Shadow and learn from experienced IT team members managing infrastructure, security, and hosting environments.
What you'll need#
- Interest in pursuing a career in IT, networking, cybersecurity, or systems administration.
- Comfort navigating both Mac and PC environments.
- Familiarity with Google Workspace, Slack, and ticketing systems.
- Strong sense of organization and attention to detail.
- Clear communication skills and a collaborative mindset.
- Current enrollment in a field such as Computer Science, Cybersecurity, Computer Engineering, or Data Science.
Location & details#
- Location: Louisville, Kentucky.
- Modality: On-site.
- Schedule: Part-time, rolling term.
- Compensation: This is a paid internship.
How to get in at Leap Group
Intern Insider's per-company playbook.
To secure an internship at Leap Group, focus on demonstrating how you can contribute to their collaborative agency model. Since they value integrated work, highlight projects where you balanced different disciplines or communication styles. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. You should also use Intern Insider to surface the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
