About the role#
The Senior Online Student Financial Services Counselor provides high-level support to students and families navigating the financial aid process. You will serve as an expert on federal, state, and institutional aid programs, helping students understand their eligibility, payment options, and award packages. This is a full-time, on-site position based in Scranton, Pennsylvania.
What you'll do#
- Counsel students on financial aid award packages and explain funding calculations.
- Review, verify, and process FAFSA results and other required documentation.
- Monitor student enrollment and manage award recalculations.
- Conduct individual interviews and information sessions to explain aid options and payment requirements.
- Research and analyze student financial histories, including R2T4 funds and Title IV refunds.
- Resolve discrepancies in financial aid information while enforcing federal, state, and college policies.
- Assist veterans and their dependents with benefits documentation.
- Support collection efforts for past-due accounts.
- Process various payment transactions, including cash, checks, and credit cards.
- Participate in office meetings, college events, and public presentations.
- Maintain up-to-date knowledge of all relevant federal and state regulations.
What you'll need#
- Bachelor’s degree.
- At least 5 years of experience in higher education financial aid, with a focus on processing and customer service.
- Strong interpersonal skills and the ability to counsel students in an impartial, non-judgmental manner.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience with financial aid delivery systems, specifically Starfish, Salesforce, Jenzabar, or PowerFaids.
- Ability to manage multiple priorities with high attention to detail.
- Professionalism and the ability to represent the college in public settings.
- Must be in good standing with Title IV loans to access the National Student Loan Data System.
Location & details#
- Location: Scranton, Pennsylvania.
- Modality: On-site.
- Schedule: Full-time, including some evenings and weekends for events like Open Houses and Orientations.
About Lackawanna College
Lackawanna College is a private, accredited institution based in Scranton, Pennsylvania. Founded in 1896, the college operates as a nonprofit organization focused on providing higher education to the local community. It maintains multiple campus locations throughout the region to serve its student population. The institution employs approximately 687 staff members.
How to get in at Lackawanna College
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