About the role#
We are looking for an intern to join our IT team and provide first-level support to our employees. You will work in a real-world setting with guidance from our experienced IT staff. We are looking for someone who enjoys taking machines apart, solving technical problems, and staying current with technology news.
What you'll do#
- Provide first-level support (L0-L1) for routine tickets like password resets and access issues.
- Diagnose hardware failures, replace components, and perform workstation upgrades.
- Install and update drivers across the fleet.
- Manage onboarding and offboarding, including workstation setup and equipment recovery.
- Cable, set up, and optimize employee workstations.
- Provide basic network support, including Wi-Fi and connectivity diagnosis.
- Improve fleet uptime by identifying and fixing recurring causes of downtime.
- Test and sort components like RAM, GPU, and SSDs to maintain inventory.
- Support peripherals such as monitors, keyboards, headsets, and printers.
- Write and maintain troubleshooting procedures, configurations, and documentation.
- Suggest and contribute to the continuous improvement of our internal processes.
What you'll need#
- A DEP in computer support, or current enrollment in an AEC or DEC program in computer support or Computer Science Technology.
- Solid foundation in assembly, disassembly, fault diagnosis, and component replacement.
- Experience with Windows installation, configuration, troubleshooting, and driver management.
- Basic knowledge of networking, including TCP/IP, DHCP, DNS, and cabling.
- Ability to handle first-level support tickets and identify user problems.
- Strong autonomy, resourcefulness, and initiative.
- Rigor and organizational skills for tracking inventory and tasks.
- Aptitude for writing clear and structured documentation.
- Fluency in French.
Location & details#
- Location: Montréal, Quebec, Canada.
- Term: Winter 2027.
- Modality: On-site only.
- This is a full-time, paid internship.
About KRAFTON Inc.
KRAFTON Inc. is a public company based in Seoul that operates as a collective of game studios. Founded in 2007, the organization focuses on the development of computer games. It currently employs 1,693 people. The company maintains its headquarters at 231 Teheran-ro in Seoul.
How to get in at KRAFTON Inc.
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