About the role#
The Walk-In Services team serves as the primary point of contact for nearly 2,000 new clients each year. You will work directly with humanitarian immigrants resettling in the DC Metro area to ensure they have timely access to internal and external resources. This role provides an opportunity to gain experience in a resettlement agency while working under the supervision of an Intake Specialist or Coordinator. This is an unpaid internship for the Winter 2027 term.
What you'll do#
- Conduct in-person screenings to assess client eligibility for internal programs and external public benefits.
- Complete enrollment forms and inform clients of their rights and responsibilities.
- Scan and organize client documentation to ensure records are accurate and complete.
- Assist clients with applications for public benefits, including medical insurance and cash assistance.
- Manage follow-up calls with potential clients to provide information and respond to inquiries.
- Coordinate with the team to schedule interpreters for client appointments.
- Track service delivery through electronic data entry.
What you'll need#
- Current undergraduate or graduate student status, or completion of a degree within the last 12 months.
- Availability for three full working days per week, totaling at least 24 hours.
- Commitment to a three-month duration.
- Strong digital literacy, including experience with MS Excel, Outlook, and Word.
- Ability to learn new software and tasks quickly.
- Strong verbal and written communication skills.
- Comfort working independently and managing multiple tasks at once.
- High level of organization and attention to detail.
- Interest in humanitarian immigration and public benefits.
- Fluency in French, Spanish, Amharic, or other languages spoken by the client base is a plus.
Location & details#
- This role is based on-site in Silver Spring, Maryland.
- The internship is unpaid, though per diem reimbursement of $15 per day may be available to offset food and travel costs.
About International Rescue Committee
The International Rescue Committee is a nonprofit organization that provides humanitarian aid to people affected by war and disaster. Founded in 1933, it operates in more than 50 countries and 28 cities across the United States. The organization focuses on areas such as refugee resettlement, health care, and emergency relief. It employs over 13,000 people to support its mission of assisting displaced populations.
How to get in at International Rescue Committee
Applying early gives you a distinct advantage at the International Rescue Committee because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your materials to a massive, stagnant queue. You can reach out directly to the recruiters behind the company's roles to ask about the position or a referral, which materially improves your response rates. Intern Insider surfaces these specific contacts, allowing you to bypass the standard portal and connect with the people actually hiring for the team.
