About the role#
The Interpreter Services Administrative Support Intern assists the Interpreter Services team in coordinating interpretation and translation needs for clients in Charlottesville and Richmond, as well as the global IRC network. This role supports a pool of 70 contract interpreters and helps maintain the operational efficiency of the program. This is an unpaid, part-time position for the Spring 2027 semester.
What you'll do#
- Monitor the Fluency Internet Interpreter Scheduling System to match requests with available interpreters.
- Manage correspondence with interpreters to assign and reschedule appointments.
- Provide customer support by answering emails and phone calls.
- Edit and update appointments within the scheduling database.
- Direct urgent calls to staff and monitor voicemails.
- Offer technical support for Fluency and Microsoft Office tools to interpreters and customers.
- Help evaluate and train new interpreter candidates, including the administration of language exams.
- Coordinate customer agreements and contribute to improving operational guidelines and training structures.
- Record and submit hours via the volunteer dashboard.
- Attend the required intern orientation.
What you'll need#
- Current enrollment in an undergraduate or graduate degree program, or recent graduation.
- Computer literacy in MS Windows and Office applications.
- Ability to learn new database systems quickly.
- Strong communication skills with fluency in written and spoken English.
- Prior experience in customer service is preferred.
- Availability to distribute your hours across 3 or more workdays is strongly preferred.
Location & details#
- Location: Charlottesville, Virginia.
- Work Modality: On-site.
- Term: Spring 2027.
- Commitment: 10 hours per week.
About International Rescue Committee
The International Rescue Committee is a nonprofit organization that provides humanitarian aid to people affected by war and disaster. Founded in 1933, it operates in more than 50 countries and 28 cities across the United States. The organization focuses on areas such as refugee resettlement, health care, and emergency relief. It employs over 13,000 people to support its mission of assisting displaced populations.
How to get in at International Rescue Committee
Applying early gives you a distinct advantage at the International Rescue Committee because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your materials to a massive, stagnant queue. You can reach out directly to the recruiters behind the company's roles to ask about the position or a referral, which materially improves your response rates. Intern Insider surfaces these specific contacts, allowing you to bypass the standard portal and connect with the people actually hiring for the team.
