About the role#
The Ticket Services Assistant provides customer service and operational support for the ticket department. This role covers sales, premium services, and special events. You will report to the Ticket Services Manager and work full-time from February 2, 2027, through September 29, 2027.
What you'll do#
- Answer inbound customer calls and process ticket orders.
- Manage full season, mini season, suite, group, and individual ticket accounts.
- Process daily sales using point-of-sale terminals.
- Staff ticket windows during game days on a rotating schedule.
- Support the ticket sales team and assist sales executives as needed.
- Troubleshoot digital ticketing issues for customers.
- Count and reconcile daily money deposits.
- Update and maintain accurate customer information in ticketing databases.
- Identify ways to improve customer experiences and increase revenue.
- Assist the field operations team with tasks like pulling tarps and clearing fireworks.
- Distribute marketing materials throughout the community.
- Represent the team at community outreach events.
- Complete front desk and shuttle shifts on a rotating schedule.
- Assist with various public and private events held at the stadium.
What you'll need#
- Senior standing in a college program or a recently obtained bachelor degree.
- Ability to work full-time starting in February.
- Availability to work nights, weekends, and holidays.
- Capacity to work up to 14 hours per day and 85 hours per week during the season.
- Proficiency with Microsoft Office programs including Word, Excel, and Outlook.
- Experience counting and handling money.
- Strong written and verbal communication skills.
- Attention to detail and the ability to manage multiple tasks.
- Enthusiasm, honesty, and a willingness to learn.
Location & details#
- Location: Indianapolis, Indiana.
- Modality: On-site.
- Compensation: $1,750 monthly stipend.
About Indianapolis Indians
The Indianapolis Indians operate as the Triple-A affiliate for the Pittsburgh Pirates. Founded in 1902, the organization manages professional baseball operations and hosts games at Victory Field in Indianapolis. The team maintains a 14,200-seat venue that overlooks the city center. It focuses on sports, entertainment, and community outreach.
How to get in at Indianapolis Indians
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