About the role#
Harris Computer is seeking an intern to join the eScholar team. This role involves rotating through Customer Support, Product Management, and Customer Success departments to gain a comprehensive understanding of products, customers, and internal operations. This is a paid, full-time internship opportunity.
What you'll do#
- Collaborate with Customer Support, Product Management, and Customer Success teams.
- Provide technical support to customers and manage incoming issues through the incident management system.
- Identify and implement improvements for incident intake, issue tracking, reporting, and workflow efficiency.
- Participate in testing and continuous improvement efforts for support processes and internal tools.
- Experiment with AI-enabled tools and automation to enhance team productivity and issue triage.
- Assist with account management tasks, such as preparing customer materials, tracking follow-up items, and monitoring engagement.
- Contribute to customer success planning, including account reviews and adoption discussions.
- Gather end-user requirements and analyze source system data to identify quality issues or anomalies.
What you'll need#
- Currently pursuing a degree in Computer Science, Data Science, Business Administration, Mathematics, or Statistics.
- Proficiency in SQL and experience with SQL Server, Postgres, or Oracle.
- Experience with data visualization tools such as AWS Quicksight, Microsoft Power BI, or Tableau.
- Proficiency in Python or other programming languages.
- Familiarity with AWS or Azure cloud-hosted applications.
- Experience with version control and functional testing.
- Prior experience in the education sector through internships.
- Ability to create technical documentation and translate data into actionable insights.
Location & details#
- Modality: On-site.
- Locations: This role is available in various states across the United States, including New York, Wisconsin, West Virginia, Washington D.C., Arkansas, Washington, Arizona, Virginia, Vermont, Utah, Texas, Tennessee, South Dakota, South Carolina, Rhode Island, Pennsylvania, Oregon, Ohio, North Dakota, North Carolina, New Mexico, New Jersey, New Hampshire, Nevada, Nebraska, Montana, Mississippi, Minnesota, Michigan, Massachusetts, Maryland, Maine, Louisiana, Kansas, Iowa, Indiana, Illinois, Idaho, Georgia, Florida, Delaware, Connecticut, Missouri, Colorado, California, and Wyoming.
- Term: Rolling.
About Harris Computer
Harris Computer builds software for the public sector, healthcare, utilities, and private industries. The company operates across North America, Europe, Asia, and Australia. It is a subsidiary of Constellation Software, Inc. Founded in 1976, the firm maintains its headquarters in Ottawa, Ontario. It employs over 10,000 people.
How to get in at Harris Computer
Applying early to Harris Computer is a significant advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This keeps you ahead of the standard queue. Reaching out to the right people often improves your response rate compared to a blind submission. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This approach turns a cold application into a professional conversation.
