About the role#
We are looking for a strategic leader to oversee student services and academic records. You will manage registrar operations and drive student care initiatives to ensure operational excellence and student success across the institution.
What you'll do#
- Lead registrar operations including academic records, transcripts, enrollment certifications, and graduation processes.
- Ensure compliance with FERPA, accreditation standards, and Florida regulations.
- Oversee registration, grading, course scheduling, and the integrity of student records.
- Manage student care initiatives focused on onboarding, retention, and engagement.
- Handle student complaints, appeals, and support processes with consistency.
- Coordinate with academic and administrative teams to improve the student experience.
- Support audits, accreditation reviews, and institutional reporting.
- Lead and develop the Student Services and Registrar teams.
What you'll need#
- A Master's degree.
- At least 5 years of experience in higher education, specifically in Registrar, Student Services, or Academic Administration roles.
- Strong knowledge of compliance, academic records, and the student lifecycle.
- Proven leadership and organizational skills.
- Bilingual proficiency in English and Spanish is preferred.
Location & details#
- This is a full-time, permanent position located on-site in Miami, Florida.
About Grupo Planeta
Grupo Planeta is a family-owned communication group based in Madrid. Founded in 1949, the company produces and distributes editorial, educational, and entertainment content for Spanish and French speaking markets. It maintains a presence in media sectors including television, radio, and the press. The organization employs over 6,000 people across its international operations.
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