About the role#
This position supports the Georgia Southern University Office of Financial Aid and the United Way 211 team. As an Information & Referral Assistant, you will help manage the 211 I&R Service Center. This role is a paid, part-time opportunity for the Fall 2026 term.
What you'll do#
- Manage the 211 I&R Service Center by handling incoming calls.
- Use active listening and interviewing skills to uncover caller needs.
- Help callers prioritize needs and identify appropriate referrals through problem solving.
- Maintain accurate client and resource records.
- Communicate professionally with both internal and external audiences.
- Demonstrate empathy, sensitivity, and poise when assisting people from diverse backgrounds.
- Uphold high standards of integrity and confidentiality in all tasks.
- Work effectively both independently and as part of a team.
What you'll need#
- Enrollment in at least six undergraduate credit hours at Georgia Southern University.
- Federal Work-Study eligibility.
- Fluent English skills (additional languages are a plus).
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office Suite and database software.
- Prior customer service experience is preferred.
Location & details#
- Location: 428 Bull Street, Savannah, GA 31401.
- Modality: This is an on-site, in-person position.
- Schedule: Up to 12 hours per week, Monday through Friday between 8:30 AM and 5:00 PM.
- Pay: $15.00 per hour.
- Note: You cannot work during scheduled class times, and you are responsible for your own transportation to the off-campus site.
About Georgia Southern University
Georgia Southern University is a public institution founded in 1906. It operates across four campuses in Statesboro, Savannah, Hinesville, and Swainsboro, in addition to providing online instruction. The university serves nearly 31,600 students through 11 colleges. It offers approximately 149 degree programs and maintains a focus on public impact research.
How to get in at Georgia Southern University
Securing an internship at Georgia Southern University requires a proactive approach to the application process. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the candidate pool grows. Early applicants often receive more attention from hiring teams. Reaching out to the right people is just as important as your application. Intern Insider surfaces the recruiters behind the roles at Georgia Southern University so you can contact them directly. Asking about the role or requesting a referral often improves your response rate compared to submitting through a general portal.
