About the role#
As a Systems Engineer Intern, you will work with our Systems Engineers to support a range of clients. Under the guidance of senior team members, you will build working relationships with clients and learn to diagnose, troubleshoot, and resolve system issues. You will start by shadowing client calls and supporting implementation tasks. As you gain experience, you will take on ownership of defined workstreams and engage directly with clients.
What you'll do#
- Support the design and configuration of software that manages robot fleets and fulfillment solutions.
- Assist with deploying client system solutions on Linux servers and managing databases using SQL.
- Participate in API and functional testing sessions, System Integration Testing (SIT), and User Acceptance Testing (UAT).
- Help close out implementations against project checklists.
- Provide remote and onsite hypercare after go-live, including hardware, software, and network troubleshooting and firmware upgrades.
- Respond to customer inquiries and track issues to resolution.
- Develop training materials and SOPs for system operation, fault recovery, and exception handling.
- Communicate with clients via phone, email, and chat.
- Present project updates and findings to the team.
- Take ownership of smaller projects or workstreams.
What you'll need#
- Currently pursuing a Bachelor’s degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical and Computer Engineering, Computer Science, or a related field.
- Professional working proficiency in both Mandarin and English, spoken and written.
- Hands-on experience with SQL and Linux through coursework or projects.
- Proficiency with Microsoft Office and online collaboration tools.
- Willingness and ability to travel domestically within the Americas up to 75%.
- Strong attention to detail and a desire to learn.
- Prior experience in software, hardware, or network product support is preferred.
- Exposure to Redis, Nginx, Postman, RESTful APIs, JDK, and cloud platforms is a plus.
- Experience with WMS, WES, MES, or WCS systems is beneficial.
Location & details#
- Location: Markham, Ontario, Canada.
- Work modality: On-site.
- This is a full-time, paid internship with a rolling term.
About Geek+
Geek+ is a technology company that builds warehouse robotics. It serves industries such as manufacturing, retail, apparel, and e-commerce. The company was founded in 2015 and maintains its headquarters in Suwanee, Georgia. It employs between 1,001 and 5,000 people and has deployed over 72,000 robots globally.
How to get in at Geek+
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