Client Services Representative, Co-op

About the role#

The Client Services Representative Co-op position is a 4-month full-time placement for Fall 2026 (September to December). Reporting to the Manager of Client Services and Team Leads, this role focuses on supporting active, non-delinquent contracts by managing inquiries from customers, vendors, brokers, and agents. You will participate in departmental projects and process improvement initiatives.

What you'll do#

• Handle inbound requests via email and Salesforce from internal and external stakeholders.
• Review contracts and investigate issues to determine the necessary scope of action.
• Prepare and process required paperwork to resolve or correct customer issues.
• Manage an individual daily caseload, including following up on open cases and meeting service level agreements.
• Participate in team initiatives and ongoing operational projects.

What you'll need#

• Currently pursuing a degree in Business Administration, Finance, Accounting, Economics, or Communications.
• Strong interpersonal, written, and verbal communication skills.
• Strong organizational and planning abilities.
• Basic knowledge of accounting practices and a strong aptitude for working with numbers.
• Ability to work independently and be self-directed in a goal-oriented environment.
• Comfort working in a virtual team environment.

Location & details#

• Location: Burlington, Ontario, Canada.
• Modality: Hybrid (expectation to be in-office approximately 2-3 days per week).
• Compensation: $20.00 – $23.00 per hour.
• Application Deadline: Friday, July 10, 2026.