Business Excellence Co-op

About the role#

The Business Excellence Co-op will work with the broader Business Excellence team to support cross-functional initiatives aimed at improving the value of interactions for internal and external partners at DLL Canada. This role provides exposure to various departments, including Operations, Digital/Product, Sales, Finance, and Risk, through project management, workshop facilitation, and data analysis.

What you'll do#

• Participate in cross-functional workshops to help solve problems and document process improvement opportunities.
• Support the automation of processes using digital tools such as Robotic Process Automation and AI.
• Assist Project Managers in executing cross-functional projects, including recording meeting minutes and managing specific tasks.
• Gather monthly and quarterly Operations metrics and co-develop presentations featuring data-trend analysis.
• Create and maintain process libraries containing end-to-end process maps and critical metrics.
• Prepare monthly update reports for stakeholders within DLL Canada.

What you'll need#

• Enrollment in or relevant experience from programs such as Business Administration, Economics, Data Science, Marketing, Operations Management, Human Resources, Computer Science, or Logistics.
• Strong organizational skills with the ability to prioritize tasks in a changing environment.
• Excellent verbal and written communication skills.
• Proficiency in MS Office products; experience with MS Visio is an asset.
• High level of flexibility, adaptability, and proactive initiative.
• A customer-service-focused mindset and a natural curiosity.

Location & details#

• Location: Burlington, ON, Canada.
• Term: Summer 2026 (4-month duration).
• Modality: Hybrid, with an expectation to work in the office approximately 2-3 days per week.
• Employment Type: Full-time.