Digital Contact Center (Personal Insurance) - Fall 2026 - Co-op/Intern

About the role#

Join the Digital Contact Centre as a co-op student to support the Personal Insurance team. This role focuses on delivering a digital-first insurance experience by assisting with customer inquiries, processing policy changes, and contributing to operational efficiency. You will gain hands-on experience in a tech-enabled insurance environment while developing customer service and analytical skills.

What you'll do#

• Respond to client and internal inquiries via email, case systems, and digital platforms.
• Process policy-related requests including updates, cancellations, endorsements, and documentation.
• Utilize platforms such as Guidewire and internal case management tools to manage and route requests.
• Perform basic underwriting checks for simple policy scenarios.
• Identify workflow improvements and share feedback to support operational excellence.

What you'll need#

• Currently pursuing or recently completed a university degree or college diploma in Business, Finance, or a related field.
• Strong technical aptitude and the ability to learn new systems like Guidewire.
• Excellent customer service mindset with a positive, team-oriented attitude.
• Strong written and verbal communication skills for a professional environment.
• Effective problem-solving, critical thinking, and organizational skills.
• Progress toward or completion of a CIP designation is considered an asset.

Location & details#

• Location: Toronto, Ontario, Canada.
• Term: Fall 2026 (8-month duration).
• Modality: Hybrid.
• Compensation: Starts at $22.50 per hour.