About the role#
Cook Solutions Group is hiring NOC Interns to work in our Portland, Oregon office. This is a 6-month, full-time, paid internship with a rolling start date. While not guaranteed, there is a possibility for full-time employment once the internship concludes.
What you'll do#
- Monitor systems and dashboards to detect and resolve technical issues.
- Manage support tickets via phone, email, and ticketing software, escalating when necessary.
- Perform scheduled audits, including surveillance and SAN loitering, with high precision.
- Support after-hours ticket and phone monitoring as scheduled.
- Collaborate with team members to reach service goals.
- Provide customer service that reflects our customer-first mindset.
What you'll need#
- A high school diploma or GED.
- Current enrollment in or recent completion of an IT certification program.
- 1-2 years of relevant experience or a strong interest in technology.
- Proficiency with Windows 7, VPNs, TCP/IP, Firewalls, and Microsoft Office.
- Strong organizational, time management, and communication skills.
- A professional appearance and a team-oriented attitude.
Location & details#
- Location: Portland, Oregon.
- Modality: On-site.
- Shifts: Monday through Friday, available in 7 AM-4 PM, 1 PM-10 PM, or 10 PM-7 AM slots.
- Pay: $19.00 per hour.
About Cook Solutions Group
Cook Solutions Group provides IT services and security technology to financial institutions and commercial facilities. The company offers solutions including ATM support, cybersecurity, video surveillance, and access control. Founded in 2002, it maintains a network of technicians across 11 states. The firm is based in Portland, Oregon and currently employs 340 people.
How to get in at Cook Solutions Group
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