About the role#
As an AI Support Engineer Co-op student at AXIS, you will join the team to support AI solutions in partnership with the Foundry development team and the AI Support Lead. You will help organize, investigate, and communicate support requests while learning how enterprise AI services move from development into reliable day-to-day use. This role offers the chance to contribute to practical projects while building experience in enterprise technology, collaboration, and operational delivery.
What you'll do#
- Review and categorize incoming questions or issues, capture required details, and route requests through the established support process.
- Perform documented checks, reproduce straightforward issues, and collect logs, screenshots, or examples.
- Work with the Foundry development team to clarify defects, validate fixes, and communicate updates.
- Assist the AI Support Lead with ticket reviews, prioritization, status tracking, and summaries of recurring issues.
- Execute defined test cases for AI features, prompts, and integrations, and document your results clearly.
- Create and maintain FAQs, support guides, known-issue notes, and troubleshooting instructions.
- Complete routine service checks, identify patterns, and escalate high-impact or complex issues.
- Provide professional updates to users and confirm when requests are resolved or transferred.
What you'll need#
- Current enrollment in a recognized post-secondary program and eligibility for a co-op work term.
- Studies in Computer Science, Engineering, Information Systems, Data Analytics, Mathematics, Statistics, or a related discipline.
- Foundational experience with computational methods, data tools, scripting, or software technologies.
- Strong problem-solving skills and the ability to break down tasks into manageable steps.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Curiosity, attention to detail, and a proactive willingness to learn.
- Interest in pursuing a full-time technology role after graduation.
Location & details#
- Location: Halifax, Nova Scotia, Canada.
- Work Modality: On-site (in the office 5 days per week).
- Employment: Full-time co-op position.
- Compensation: The expected hourly salary range is $15-$20 CAD, based on experience and location.
About AXIS (AXIS Capital)
AXIS Capital is a specialty insurer and reinsurer. It provides insurance and reinsurance products for risks including aviation, property, cyber, and political violence. The company operates as a public entity and was founded in 2001. It maintains a workforce of between 1,001 and 5,000 employees and is headquartered in Pembroke.
How to get in at AXIS (AXIS Capital)
Applying early to AXIS Capital gives you a distinct advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first candidates. This timing often determines whether your resume gets a thorough look or a quick scan. You can improve your response rate at AXIS Capital by reaching out to the recruiters behind their roles directly. Intern Insider surfaces these contacts so you can ask informed questions about the position or request a referral. Connecting with a human being is more effective than relying on a digital queue.
