About the role#
The Office of Information Technology Service Desk at Auburn University is looking for a student to provide technical support to faculty, staff, students, alumni, and retirees. You will work under the supervision of full-time staff to resolve technical issues and assist with various campus IT resources.
What you'll do#
- Provide Level One support for campus IT services, including wireless and data networks, email, accounts, labs, software, printing, classroom technology, telephone systems, and web applications.
- Track incidents to help with problem resolution, contribute to online support documentation, and assist with IT planning.
- Configure laptops, tablets, and cell phones for campus email and wireless systems.
- Help students living on campus set up gaming systems, TVs, and other streaming devices.
- Assist users with Duo 2Factor registration, removal, and reactivation.
- Work independently to manage assigned tasks.
What you'll need#
- You must be a current Auburn University student with a minimum 2.0 GPA.
- Strong oral and written communication skills are required.
- You must be motivated, diligent, and hard-working.
- Availability to work evening shifts from 5 pm to 10 pm, Monday through Thursday, and Sunday nights.
- Ability to work during the Summer semester.
- Availability to work portions of breaks between semesters, including Fall, Spring, Thanksgiving, and Christmas breaks.
Location & details#
- This position is located in Auburn, Alabama.
- Work is on-site.
- This is a paid, full-time student position with rolling terms.
About Auburn University
Auburn University is a research institution based in Auburn, Alabama. Founded in 1856, the school operates as a land, space, and sea grant university. It offers undergraduate, graduate, and professional degrees across 15 schools and colleges. The university maintains an enrollment of nearly 30,000 students and employs over 11,000 people.
How to get in at Auburn University
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