About the role#
This internship sits within our Customer Support and supply chain operations team. You will work alongside supply chain professionals, business analysts, and project managers to analyze service ticket data. The goal is to identify recurring issues, improve internal processes, and create technical documentation that supports sustainable improvements. This role requires a blend of data analysis, business storytelling, and stakeholder management to turn complex operational data into practical recommendations.
What you'll do#
- Analyze operational and supply chain ticket data to find patterns, inefficiencies, and root causes.
- Organize tickets into categories and perform a bucket-level breakdown to explain why they were created.
- Identify top recurring ticket types, themes, and the most time-consuming issues.
- Create dashboards, data visualizations, and management-ready summaries.
- Develop proposals to correct identified gaps and improve operational efficiency.
- Write and update work instructions, process flows, standard operating procedures, and best-known methods.
- Collaborate with cross-functional stakeholders to verify data quality and prioritize improvement actions.
- Present findings, outcomes, and business implications to stakeholders.
- Create a repeatable process and knowledge-transfer package for continued use after your internship ends.
What you'll need#
- Currently pursuing a bachelor's or master's degree in Data Analytics, Data Science, Business Analytics, Business Management, Global Supply Chain Management, Operations Management, Industrial Engineering, Information Systems, or an equivalent discipline.
- Proficiency with Microsoft Office, specifically Excel, PowerPoint, Teams, OneNote, and Word.
- Ability to organize, clean, and visualize data using Excel and analytical tools.
- Strong presentation development and business storytelling skills.
- Technical writing skills to create accurate, structured, and user-friendly documentation.
- Ability to use AI tools responsibly to support analysis, research, and productivity.
- Advanced Excel skills like PivotTables, XLOOKUP, data validation, Power Query, and charts are preferred.
- Experience with Power BI, Tableau, SQL, or Python is a plus.
- Familiarity with process mapping, root-cause analysis, Pareto analysis, and continuous improvement methods is preferred.
- Must be authorized to work in the United States without employer sponsorship.
Location & details#
- Location: Phoenix, Arizona.
- Work modality: On-site.
- Employment type: Full-time.
- Compensation: $18.00 to $56.00 per hour, depending on role, location, and experience.
About ASML
ASML produces lithography machines used by manufacturers to create microchips. The company provides hardware, software, and services to print patterns on silicon using ultraviolet light. Founded in 1984, it is based in Veldhoven and maintains over 60 locations globally. The organization employs more than 36,000 people across diverse departments including IT, software development, and customer support.
How to get in at ASML
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