About the role#
We are looking for a Tech Ops Intern to support Web3 users and operations. You will work across community platforms, blockchain infrastructure, and AI-powered support workflows. This role involves technical troubleshooting, product development, and coordination across time zones.
What you'll do#
- Operate Web3 community and support channels on Telegram and Discord, ensuring user questions receive timely follow-up.
- Triage technical issues related to blockchain nodes, RPC services, chain synchronization, and on-chain development.
- Gather logs and reproduction steps for issues and coordinate with the relevant internal teams.
- Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used for operations.
- Organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.
- Respond to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated until resolution.
- Document investigations and solutions to improve efficiency for recurring issues.
What you'll need#
- Working knowledge of Web3 and public blockchain ecosystems, including nodes, chain synchronization, wallets, and on-chain transactions.
- Familiarity with RPC usage and common troubleshooting approaches.
- Experience operating or administering Telegram and Discord communities or support channels.
- Proficiency in at least one mainstream programming language, such as Python, Java, or JavaScript, with the ability to build software independently.
- Ability to develop, maintain, debug, and test Telegram Bots and Telegram Mini Apps.
- Strong logical thinking and problem-solving skills, with the ability to organize evidence and drive follow-up.
- A responsive, efficient, and dependable approach to work, including when urgent issues require coordination across teams.
- Ability to work five days per week.
- Preferred: Experience with Web3 projects, developer communities, technical support, node operations, blockchain explorers, or RPC debugging tools.
- Preferred: Experience building scripts, automation tools, or AI-powered support workflows.
- Preferred: Professional English communication skills and availability to provide coverage outside China Standard Time for collaboration with Europe or the Americas.
Location & details#
- This is a remote, paid, full-time internship position.
- The term is rolling.
About APX (Now Aster)
Aster operates as a decentralized exchange for cryptocurrency derivatives. The company provides order book and on-chain perpetual trading options for users. It was founded in 2021 and maintains its headquarters in Antigua. The organization currently employs 14 people.
How to get in at APX (Now Aster)
Securing an internship at Aster requires speed because early applicants often capture the attention of recruiters before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, which helps you apply among the first. Applying early is a genuine advantage in a competitive market. You can also improve your response rates by reaching out to the people actually hiring for the role. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct approach often beats waiting in a standard application queue.
