About the role#
Access Services is looking for students to join our Peer Support and Teen Talk Line program. This is an unpaid internship for students seeking school credit. You will work in person at our Plymouth Meeting site. The program operates a warm line where adults and teens in Montgomery County can talk or text anonymously about challenges they face. You will gain experience in active listening and direct engagement with individuals. This is not a clinical internship.
What you'll do#
- Answer telephone calls and text messages with empathy and active listening.
- Respond to teens reaching out on the Teen Talk Line.
- Complete daily logs and required documentation on time.
- Communicate clearly and effectively with your supervisors.
- Offer support to individuals developing recovery or WRAP plans as needed.
- Provide support to clients at program sites and in the community.
- Use your knowledge of county mental health systems to connect people with support.
- Assist with creative projects or community outreach based on your interests and call volume.
- Maintain regular attendance and represent Access Services professionally.
What you'll need#
- Enrollment in a bachelor's or master's degree program with a requirement to receive school credit for this internship.
- Personal lived experience with mental health challenges.
- Must be at least 18 years old.
- Ability to work independently and as part of a team.
- Strong organizational skills and a warm, professional demeanor.
- Ability to use technology platforms to complete assigned tasks.
- Ability to lift or move items up to 20 lbs.
- Completion of FBI, PA Criminal, and Child Abuse clearances before your first day.
Location & details#
- Location: Plymouth Meeting, Pennsylvania.
- Term: Spring 2027 to Summer 2027.
- Work Modality: Fully on-site.
- Schedule: The lines are open 1pm to 9pm daily. You are required to work 15 to 20 hours per week within those hours.
About Access Services
Access Services is a nonprofit organization founded in 1976. Based in Fort Washington, Pennsylvania, the company provides support to individuals and families across 14 counties in Eastern Pennsylvania. It operates five divisions focused on behavioral health, intellectual disabilities, autism, housing, and children and family services. The organization employs 459 people to deliver community-based care and support.
How to get in at Access Services
Securing an internship at Access Services requires a proactive approach to the application window. Because early applicants are often reviewed before the volume of candidates becomes unmanageable, you should use Intern Insider to receive an instant alert the moment a role is published. Applying among the first gives you a distinct advantage in this process. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces these contacts so you can ask informed questions about the position or seek a referral. Connecting with the right person at Access Services often makes the difference between a hidden application and a genuine conversation.
