Field Operations Manager, Via Student Transit

About the role#

As a Field Operations Manager for Via Student Transit, you will lead daily operations to ensure reliable transportation services. This is a high-ownership, onsite role based in Milwaukee, where you will manage real-time challenges and work to elevate the experience for students, school districts, and drivers.

What you'll do#

• Run daily onsite operations to ensure safe, reliable, and accessible transportation for riders.
• Make informed, real-time decisions regarding driver supply, compliance, and unexpected service issues.
• Guide and support drivers by building strong relationships and addressing their concerns.
• Implement operational improvements by analyzing student and district feedback to identify patterns.
• Act as a key operational bridge between school partners, drivers, and internal teams to support market growth.
• Use data and technology to diagnose performance problems and implement efficiency solutions.

What you'll need#

• Operational experience in people management, logistics, or customer service.
• A hands-on, proactive approach with a preference for field-based problem solving.
• Tactical problem-solving skills with the ability to implement long-term solutions.
• A commitment to the mission of student transportation and its impact on education.
• Strong relationship-building skills to earn trust with drivers and school partners.
• Educational background in Business Administration, Logistics, Human Resources, Operations Management, or Psychology.

Location & details#

• Location: Milwaukee, Wisconsin.
• Modality: Fully in-person, with an expectation to be onsite 4-5 days per week.
• Employment: Full-time position.
• Compensation: $60,000 - $70,000 per year, plus benefits including medical plans and 401K matching.