Manager, Externship Career Services

About the role#

The Manager, Externship Career Services leads, coaches, and develops a team responsible for providing personalized career guidance to students and alumni. This role focuses on connecting qualified candidates with job opportunities while nurturing relationships with employers. The position requires a leader who can foster a culture of wellness, accountability, and engagement while driving team performance to meet organizational goals.

What you'll do#

• Ensure efficient and effective daily conversion of interviews, hires, and placements.
• Manage communication, forecasting, and support for current students, graduating students, and alumni.
• Guide graduates through the interview and hiring process, including interview preparation and onboarding support.
• Cultivate positive relationships with stakeholders, including students, alumni, and employers.
• Lead, coach, and develop team members through regular call monitoring, one-on-one sessions, and professional development.
• Handle manager-level customer service, re-engagement, and de-escalation calls as needed.
• Execute functional strategies to achieve short-term organizational goals.

What you'll need#

• Associate degree or equivalent work experience.
• Experience in recruiting, career services, employment assistance, or sales.
• Ability to professionally communicate fluently in verbal and written English.
• Computer literacy and basic skills to navigate required technology.
• Ability to support a diverse and inclusive work environment.
• Strong interpersonal, multi-tasking, and presentation skills.

Location & details#

• This is a full-time, paid position.
• The work modality is fully remote, though occasional planned onsite travel is required.
• Candidates must have a home office setup with a quiet workspace and a high-speed, hard-wired internet connection.
• Flexibility to work evenings and weekends is required as needed.
• This role is on a rolling term.