IT Systems Administrator Intern

About the role#

Neuralink is seeking an IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support. In this role, you will handle day-to-day Helpdesk tickets, device troubleshooting, and user onboarding processes. You will work closely with full-time IT Systems Administrators to support the infrastructure that enables our research and development operations.

What you'll do#

• Serve as the first point of contact for T1 and T2 Helpdesk support, triaging and resolving tickets across macOS, Windows, and Linux environments.
• Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms.
• Manage user onboarding and offboarding, including account provisioning and deprovisioning in identity platforms.
• Troubleshoot L1 and L2 connectivity issues, including Wi-Fi, VPN, and basic VLAN-related problems, escalating to full-time staff as needed.
• Assist with hardware asset management, including inventory tracking, asset tagging, and lifecycle documentation.
• Support maintenance for conference room AV equipment, including displays, video conferencing systems, and audio hardware.
• Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to improve team efficiency.
• Collaborate with full-time IT staff on projects related to endpoint management, identity and access management, and SaaS administration.

What you'll need#

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Foundational understanding of operating systems including macOS, Windows, or Linux.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Strong communication and interpersonal skills to support a diverse, non-technical user base.
• Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with the IT team.

Location & details#

• Locations: Austin, Texas and Fremont, California.
• Modality: On-site.
• Employment: Full-time internship.
• Compensation: $25 per hour.