Helpdesk Intern

About the role#

As a Helpdesk Intern at myDNA, you will serve as the first point of contact for technical support within our IT Systems department. This role provides hands-on experience in a professional IT environment, where you will assist with daily technical operations and user support under the guidance of the IT Systems Manager.

What you'll do#

• Act as the primary point of contact for internal support requests.
• Triage and prioritize incoming tickets, resolving entry-level issues and escalating complex problems to senior staff.
• Assist with the setup, configuration, and maintenance of desktops, laptops, and peripheral hardware.
• Install, update, and troubleshoot software and basic hardware components.
• Manage user account setup and access requests under supervision.
• Document technical fixes and maintain the internal knowledge base.

What you'll need#

• Currently pursuing or recently completed a degree in Computer Science, Cybersecurity, Data Science, Business Administration, or a related field.
• Basic knowledge of computer hardware, software, and networking principles.
• Familiarity with Windows and/or macOS operating systems.
• Familiarity with Active Directory and user account management.
• Familiarity with cloud productivity suites such as Microsoft 365 or Google Workspace.
• CompTIA A+ certification or similar.

Location & details#

• Location: Houston, Texas.
• Modality: On-site (requires at least 3 days per week in the office).
• Term: Summer 2026.
• Status: Part-time, paid internship.