About the role#
Libbey is seeking a part-time IT Intern for the Fall 2026 semester. This role serves as a primary contact for Libbey locations, addressing user questions, technical issues, and service requests related to IT infrastructure and software systems. This is an on-site position based in Toledo, Ohio, requiring up to 20 hours per week.
What you'll do#
- Manage help desk calls and provide first-level support for incident resolution.
- Monitor all open incidents and requests from initiation through to resolution, providing status updates to users.
- Populate the knowledge base with new solutions and diagnostic procedures to improve resolution capabilities.
- Provide hands-on hardware support, including the installation, configuration, and maintenance of desktop computers, laptops, monitors, and printers.
- Install and configure standard software images, Microsoft applications, and other personal computer software.
- Collaborate with internal IT personnel to resolve issues and complete assigned special projects.
What you'll need#
- Current enrollment in a collegiate degree program, with a preferred focus in Computer Science, Computer Engineering, or Business Administration.
- High School Diploma or equivalent.
- General knowledge of Microsoft Windows and the Microsoft Office Suite.
- Strong interpersonal skills with the ability to communicate effectively with various levels of the organization.
- Ability to maintain strict confidentiality.
- Commitment to regular attendance and active listening to meet internal customer expectations.
Location & details#
- Location: Toledo, Ohio.
- Term: Fall 2026.
- Modality: On-site (up to 20 hours per week).
- Status: Paid, part-time internship.
