Assistant II – Student Technology Support (Hourly)

About the role#

This is a part-time, hourly position supporting students with technical inquiries. You will act as a primary point of contact for students, providing assistance via phone, email, and chat. This role requires a high level of confidentiality and adherence to federal privacy regulations, including FERPA.

What you'll do#

• Assist students with technical issues across various platforms and tools.
• Respond promptly to inquiries and refer non-technical questions to the appropriate departments.
• Identify and coordinate second-level requests when special access is required.
• Maintain accurate files, records, and logs using internal tracking systems.
• Communicate and coordinate with internal departments to resolve student issues.

What you'll need#

• Fluency in both English and Spanish is required.
• Previous customer service experience.
• Proficiency in computer applications, including Windows, Mac, and various internet browsers.
• Knowledge of technical support standards and customer service principles.
• Ability to maintain confidentiality of work-related information.
• Strong multitasking skills, with the ability to handle phone, chat, and email communications concurrently.

Location & details#

• This is a remote position; however, employees are required to maintain a domicile in the State of Texas.
• This role is for the Summer 2026 term.
• Hours vary, with a maximum of 19 hours per week.
• Equipment for remote work is provided by the college.