Technical Analyst - 12-14 Month Co-Op

About the role#

As a Technical Analyst, you will join the Customer Support organization to assist customers using Varicent's on-premise and SaaS solutions. You will work alongside experienced technical professionals to investigate issues, collaborate with internal teams, and help customers maximize the value of their software. This role offers exposure to a variety of technologies and is designed to build your skills in technical troubleshooting and customer communication.

What you'll do#

• Investigate and troubleshoot technical issues across assigned products and applications.
• Collect and analyze logs, diagnostic information, and system data to identify root causes.
• Reproduce issues in test environments and document findings for further investigation.
• Communicate progress, updates, and resolutions to customers in a timely manner.
• Maintain accurate case records and customer interactions within support systems.
• Collaborate with developers and internal teams to resolve customer issues.
• Share product knowledge and best practices to help customers improve their use of Varicent solutions.

What you'll need#

• Current enrollment in a program related to Computer Science, Data Science, Computer Engineering, Electrical Engineering, or Business Administration.
• Experience troubleshooting software or technical issues using a structured, analytical approach.
• Knowledge of relational database concepts and SQL.
• Familiarity with client-server architecture and web-based applications.
• Ability to install, configure, and maintain software applications.
• Strong problem-solving and critical-thinking skills.
• Strong written and verbal communication skills in English, with the ability to explain technical information to diverse audiences.
• Ability to manage multiple priorities in a collaborative environment.

Location & details#

• Location: Toronto, Ontario, Canada.
• Term: 12-14 month full-time co-op.
• Modality: On-site.
• Compensation: C$30.00 per hour.