Student Experience Systems Administrator

About the role#

The Student Experience Systems Administrator (SESA) serves as the technical lead for the college’s student success CRM platform, Technolutions Slate. This role is a critical member of the Student Affairs team, focused on supporting institutional retention goals related to advising, early alerts, user management, and data reporting. The SESA provides leadership and technical guidance for the management and administration of Slate, as well as systems including Suitable, Maxient, and StarRez.

What you'll do#

• Serve as the subject matter expert on technology for student affairs.
• Maximize Slate functionality by implementing new features, such as portal management, workflows, and rules.
• Manage the import of data and create queries to review data quality and integrity.
• Promote and manage the accuracy of student success data by reconciling discrepancies across data flow processes.
• Serve as the technology liaison between student affairs and partners in information technology, enrollment, academic affairs, health and wellness, and inclusion.
• Build reports and queries to inform internal and external audiences of key retention metrics.
• Manage workflows for early alerts and other student success initiatives.
• Provide technical support and training to staff members on system functions.
• Leverage Slate forms, campaigns, and portals to facilitate information sharing with students.

What you'll need#

• Bachelor’s degree (graduate degree preferred).
• Minimum of 3 years of professional experience, preferably in higher education.
• Minimum of 2 years of direct experience working within a CRM system.
• Proficiency in portal, query, and report building.
• Experience with workflow processes and campaigns is preferred.
• Strong strategic thinking, problem-solving, and communication skills.

Location & details#

• Location: Collegeville, Pennsylvania.
• Work Modality: Hybrid.
• Employment Type: Full-time.
• Term: Rolling.