Customer Happiness Summer Intern

About the role#

The Customer Happiness Summer Intern supports the team during the peak season by managing day-to-day customer interactions. This role focuses on building community, driving engagement, and ensuring that customer feedback is captured and addressed to improve overall service and product quality.

What you'll do#

• Monitor and respond to customer inquiries and feedback on Facebook and Instagram in a timely manner.
• Communicate with social media followers, answer questions, and monitor customer reviews.
• Handle customer complaints and report consistent issues regarding website functionality, products, or service to management.
• Assist the team in documenting trends and patterns in customer experiences to develop creative solutions.
• Ensure internal processes are organized and administered effectively.

What you'll need#

• Currently pursuing a degree in Communications, Marketing, Digital Marketing, or a related field.
• Excellent written and verbal communication skills with a talent for social media messaging.
• Proficiency with major social media platforms, Google Suite, and general communication applications.
• Strong interpersonal skills and a resourceful approach to problem-solving.
• Ability to meet deadlines, adapt to changing priorities, and learn quickly.

Location & details#

• Location: St. Louis, Missouri.
• Modality: Hybrid.
• Term: Summer 2026.
• Commitment: Full-time (40 hours per week).
• Status: Paid internship.