IT Intern

About the role#

The IT Intern will provide administrative and technical support to the Information Technology organization while gaining hands-on experience across Service Desk, Networking, and Server Operations teams. This role offers exposure to a broad range of IT functions, including end-user support, infrastructure support, asset management, and systems administration.

What you'll do#

• Support the Service Desk team by assisting with ticket intake, troubleshooting, and issue resolution.
• Provide administrative and technical support for IT operations and projects.
• Assist with user account administration, password resets, and onboarding/offboarding activities.
• Support inventory management, asset tracking, hardware staging, and equipment audits.
• Help configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Assist with shipping, receiving, and distribution of IT hardware and technology assets.
• Document technical procedures, standards, and support processes.
• Participate in workstation setup, relocation, and technology refresh projects.

What you'll need#

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field.
• Interest in Service Desk operations, Networking, Server Administration, and IT Infrastructure.
• Strong customer service, communication, and problem-solving skills.
• Basic understanding of Windows and Mac operating systems, Microsoft Office, and computer hardware.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Location & details#

• Location: Alpharetta, GA
• Modality: On-site
• Status: Full-time, paid internship
• Term: Rolling