Tier 1 NOC Associate Intern

About the role#

As a Tier 1 NOC Associate Intern, you will gain hands-on experience working within a 24/7 Network Operations Center. You will work alongside experienced technicians and engineers to monitor network systems, troubleshoot technical issues, and support the configuration of products and services. This role offers the opportunity to develop both technical and customer service skills in a collaborative, business-casual environment.

What you'll do#

• Monitor network systems and respond to alerts in real time.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Process maintenance requests and determine dispatch needs.
• Manage and escalate tickets to ensure timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of company products and services.
• Document actions and maintain accurate ticket records.

What you'll need#

• Current enrollment in your first or second year at a technical school.
• Academic background in Computer Science, Cybersecurity, Computer Engineering, Electrical Engineering, or Data Science.
• Ability to effectively manage tasks while working under the guidance of experienced technicians.
• Strong documentation skills for maintaining accurate records.

Location & details#

• Location: Tulsa, Oklahoma.
• Modality: Hybrid.
• Schedule: Part-time with flexible hours between 7 AM and 8 PM CT. Initial training is required Monday through Friday from 5 PM to 8 PM.
• Status: Paid, non-exempt internship.