Product Onboarding & Delivery Intern

About the role#

The Product Onboarding & Delivery Intern supports the team responsible for the technical onboarding, configuration, and delivery of customer events. Working alongside experienced engineers and product specialists, you will gain hands-on exposure to the full event lifecycle, including pre-event setup, live delivery, and post-event workflows. This role is designed for students interested in product operations, customer-facing technical roles, and SaaS delivery.

What you'll do#

• Assist in gathering and documenting event requirements under the guidance of senior team members.
• Maintain JIRA tickets, track action items, and keep status updated across event onboarding workflows.
• Shadow customer and partner calls to learn how technical requirements are scoped and validated.
• Learn platform configuration options and assist with non-critical setup tasks under supervision.
• Observe live event support sessions to understand monitoring, escalation paths, and incident response.
• Draft and update onboarding materials, runbooks, and training notes for internal and partner use.
• Assist with pre-event readiness checks and perform post-event tasks such as content review and reporting.

What you'll need#

• Currently enrolled as a junior or senior at a US university.
• Pursuing a degree in Computer Science, Information Systems, Software Engineering, Business Technology, or a related field.
• Strong written and verbal communication skills.
• Curiosity about how software products are delivered, operated, and improved.
• Organized, detail-oriented, and comfortable asking thoughtful questions.

Location & details#

• Location: Durham, North Carolina (Hybrid).
• Term: Rolling.
• Compensation: Unpaid; course credit only.
• Sponsorship: Not available.