Student Care Case Manager, Student Life and Formation

About the role#

The Student Care Case Manager serves as a primary point of contact for students navigating personal, academic, emotional, financial, or relational challenges. This role focuses on supporting student wellbeing through collaborative case management, crisis response, and proactive outreach within the Student Life and Formation division.

What you'll do#

• Develop holistic, data-informed Care Plans that connect students with appropriate campus and community resources.
• Coordinate care with partners across the university, including Academic Affairs, Residential Life, Student Conduct, Title IX, and the Educational Access Center.
• Triage student concerns, provide advocacy and mentoring, and facilitate referrals while maintaining thorough case documentation.
• Build and maintain relationships with community providers to expand support options for students.
• Assist with the Bounce Back (STS 2090-1) course through Canvas support, grading, facilitation, and student engagement.
• Contribute to division-wide initiatives that strengthen student success and wellbeing.

What you'll need#

• Bachelor’s degree in social work, counseling, psychology, or a related field.
• 1-3 years of professional experience in higher education, social work, or a related field.
• Demonstrated commitment to diversity and anti-racist practices.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Evidence of Christian commitment and active church involvement, with an agreement to live in accordance with the university’s Community Life Covenant.

Location & details#

• Location: San Diego, California (On-site)
• Status: Full-time
• Compensation: $70,304 - $71,923.72 per year
• Term: Rolling