About the role#
As a Software Support Intern, you will join a team responsible for driving customer knowledge, adoption, and loyalty. This part-time position involves providing technical support in a response-oriented environment. You will assist customers with the proper use of the PCS proprietary platform and handle inquiries via phone, email, and chat. This role requires a calm demeanor, clear communication skills, and the ability to maintain a professional customer service experience during stressful events.
What you'll do#
- Assist customers with the proper use of the PCS platform via phone or email.
- Troubleshoot Level 1 and Level 2 software problems reported by end users.
- Manage help desk tickets daily to meet service level agreement requirements.
- Participate in the technical software support team to resolve platform issues.
- Stay current on all PCS Software product features.
- Work flexible shifts between 7 a.m. and 7 p.m. with potential on-call duties on weekends and holidays.
What you'll need#
- Current enrollment in a Computer Science or Computer Engineering bachelor's or master's degree program.
- Experience troubleshooting technical software problems in a help desk or support team environment.
- Experience with high-volume calls and chats.
- Experience working within a customer-facing team of 5 to 10 members.
- Ability to communicate effectively to understand and document customer requirements.
- Knowledge of basic .NET development (C#, VB.Net, or ASP.Net) is preferred.
- Ability to provide clear oral and written communication.
Location & details#
- Location: Houston, Texas.
- Modality: Hybrid. Work is performed remotely, but candidates must be available to work onsite at the west Houston office every Wednesday and Thursday.
- Schedule: Part-time (20 to 25 hours per week). Training occurs during daytime hours on Wednesdays and Thursdays for the first 8 weeks.
- Compensation: $20.00 per hour.
- Requirements: Candidates must be local to the Houston metro area, possess reliable transportation, and have existing legal authorization to work in the United States without sponsorship.
How to get in at PCS Software Inc
Intern Insider's per-company playbook.
Securing an internship at PCS Software requires timing your application to ensure it reaches the team early. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which helps you stand out in the initial review. You should also focus on identifying the right people within the organization to discuss the position. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This direct approach materially improves response rates compared to submitting a cold application.
