IT Help Desk intern

About the role#

This internship focuses on a mix of Power Platform development and IT systems administration. You will spend approximately 60% of your time building business solutions using Microsoft tools and 40% providing technical support to the organization.

What you'll do#

• Design and develop Canvas and Model-Driven Power Apps.
• Build and maintain cloud and desktop Power Automate flows.
• Create and optimize Power BI dashboards and reports to provide business insights.
• Integrate SharePoint and Dataverse, and manage data pipelines using SQL, APIs, and flat files.
• Develop Python scripts for automation, data transformation, and integration tasks.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Provide Tier 1 support for desktops, laptops, mobile devices, and applications.
• Assist with Microsoft 365 administration, including user provisioning and permissions.
• Support Intune and device management workflows.
• Troubleshoot connectivity, printing, and software issues.
• Participate in onboarding and offboarding processes, as well as internal audits.
• Document solutions and build reusable templates and standards.

What you'll need#

• Currently pursuing a degree in Computer Science, Data Science, Computer Engineering, Electrical Engineering, or Cybersecurity.
• Ability to design and develop Power Apps.
• Experience creating and optimizing Power BI dashboards.
• Proficiency in providing Tier 1 support for desktops and applications.
• Experience supporting Intune and device management workflows.
• Familiarity with Microsoft 365 administration.

Location & details#

• Location: Racine, Wisconsin, USA.
• Work Modality: On-site.
• Employment Type: Full-time.
• Compensation: Paid internship.
• Term: Rolling.