Service Desk Intern

About the role#

Ntiva is seeking a Service Desk Intern to join the team in Huntington, West Virginia. This is a paid, full-time, on-site internship role with a rolling term. Interns will gain hands-on experience in IT support, troubleshooting, and system administration while supporting a growing managed services organization.

What you'll do#

• Accept incoming client troubleshooting calls and perform outbound calls to address email requests.
• Communicate directly with clients via email regarding support issues and scheduling.
• Prepare and set up laptops and desktops, including Windows configuration and network connectivity with servers and printers.
• Perform basic client account administration within Office 365 and Active Directory.
• Track scheduled work and provide updates to clients as changes occur.
• Log detailed case notes within the company ticketing system and identify necessary documentation updates.

What you'll need#

• Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College.
• Must be in your first year (with at least one semester completed) or in your second year.
• Must be enrolled in the Network Systems & Security, Computer and Information Technology, or Computer Science programs.
• Ability to work a minimum of 20 hours per week.
• Strong attention to detail and a client-centric focus.

Location & details#

• Location: Huntington, West Virginia, USA.
• Work Modality: On-site.
• Employment Type: Full-time internship.
• Compensation: Paid position.