About the role#
The PR + Social Media Intern will serve as a digital concierge for Mall of America, engaging with guests through online channels and in-person interactions. This role focuses on delivering content, managing community feedback, and supporting media relations to promote the mall as a premier retail and entertainment complex. This is a full-time, paid internship running from September 2026 through February 2027.
What you'll do#
- Monitor and engage with the community across various social media channels.
- Assist with content creation, including copywriting, photography, and video production.
- Monitor industry, influencer, and media trends that impact the Mall.
- Manage community interactions by responding to guest feedback and maintaining page guidelines.
- Research and assist in the distribution of media materials such as press releases and advisories.
- Support day-to-day media requests and assist media crews onsite.
- Coordinate efforts to gain media coverage for events, new tenants, and attractions.
- Ensure all communications consistently reflect the Mall of America voice and tone.
What you'll need#
- Must be at least 18 years of age with a high school diploma or equivalent.
- Currently pursuing or holding a degree in Communications, Public Relations, Journalism, Marketing, or Liberal Arts.
- Strong knowledge of social media platforms including Facebook, TikTok, Instagram, X, Snapchat, and YouTube.
- Familiarity with social media tools for business purposes.
- Strong verbal and written communication skills.
- A customer-focused mindset and the ability to work both independently and within a team.
- Interest in emerging technology platforms and strong computer skills.
Location & details#
- Location: Bloomington, Minnesota.
- Modality: On-site.
- Schedule: Monday through Friday, 9:00am – 5:30pm, with occasional evenings, weekends, and holidays required for events.
