Co-op Service Desk Technician - Fall 2026

About the role#

Info-Tech Research Group is seeking a Service Desk Technician Co-op for the Fall 2026 term (September – December). This is a full-time, on-site position based in London, Ontario. You will support our internal IT operations by handling hardware maintenance, user onboarding, and asset management.

What you'll do#

• Inspect, test, and repair computer hardware and peripherals.
• Prepare, image, and configure computers for deployment to ensure they meet company standards.
• Manage incoming and outgoing shipments of IT assets and maintain accurate inventory records for laptops, monitors, and peripherals.
• Assist new hires with first-time setup, including system access, driver updates, and login verification.
• Coordinate equipment returns with HR and conduct regular inventory audits.
• Perform daily inspections of AV systems to ensure operational readiness.
• Provide support to the Service Desk team by resolving technical tickets and end-user requests.
• Maintain detailed documentation regarding repairs, imaging, and asset changes.

What you'll need#

• Current enrollment in a College Diploma or University Degree program in a related field, such as Computer Systems, with eligibility for a co-op placement.
• Working knowledge of Microsoft 365 administration, Active Directory, and Azure AD.
• Experience with Windows 10/11, macOS, and mobile device support (Android and iOS).
• Familiarity with Microsoft Productivity Suite and general network devices like routers and switches.
• Strong written and verbal communication skills in English.
• Demonstrated interest in technology and hands-on technical work.
• Customer service experience is preferred.

Location & details#

• Location: London, Ontario, Canada.
• Modality: On-site.
• Term: Fall 2026 (September – December).
• Employment type: Full-time.