Commercial Operations & Marketing Intern

About the role#

As a Commercial Operations & Marketing Intern on the Reagents team, you will support the day-to-day operations of Ginkgo’s product business. This role provides exposure to the full customer journey, from initial storefront interaction to final delivery. You will work across digital marketing, commercial operations, and customer success, gaining hands-on experience in how science-based products are brought to market.

What you'll do#

• Update product descriptions, technical specifications, application notes, and blog content to improve user experience and search discoverability.
• Help develop positioning and messaging for specific product lines, including cell-free protein synthesis and enzyme offerings.
• Monitor the e-commerce backend to ensure orders are processed accurately and coordinate with operations teams to manage logistics.
• Act as an initial point of contact for customer inquiries regarding order status and product information.
• Proactively engage with customers post-purchase to gather feedback on product performance and the overall experience.
• Research and identify potential customers in academia, biotech, and AI-driven discovery sectors.

What you'll need#

• Current enrollment in an undergraduate, master’s, or PhD program in a technical or science-related field, such as biology, biochemistry, or molecular/cell biology.
• Demonstrated interest in marketing, sales, commercial operations, or customer success.
• Proficiency with digital tools, including e-commerce platforms, CRM systems, and data analysis in Excel or Google Sheets.
• Exceptional written and verbal communication skills, with the ability to convey technical information clearly.
• An entrepreneurial mindset with strong problem-solving skills and an eagerness to learn in a fast-paced environment.

Location & details#

• Location: Boston, Massachusetts.
• Work Modality: On-site.
• Employment Type: Full-time.
• Term: Rolling.