Co-op Student Information Services

About the role#

The Co-op Student, Information Services provides hands-on technical support for end-user hardware, software, and network systems. This role works collaboratively with managed service providers to support business continuity and ensure performance and service objectives are met.

What you'll do#

• Provide technical support for end-user hardware, peripherals, mobile devices, applications, and networking issues.
• Assist with virtual collaboration tools, meeting room technologies, and telephony systems, including Microsoft Teams.
• Administer the Mobile Device Management (MDM) program, including the configuration and deployment of new mobile devices.
• Support remote users with MS Office 365, Active Directory, Windows Operating System, and network connectivity.
• Maintain Knowledge Base Articles for Level I/II processes and procedures for hardware and core desktop applications.
• Participate in Environment, Health & Safety (EH&S) programs and maintain compliance with company safety policies.

What you'll need#

• Completion of 3rd year post-secondary education in Information Technology, Computer Science, Computer Engineering, Business Administration, Cybersecurity, or a related field.
• Excellent oral and written communication skills suitable for all organizational levels.
• A strong client-centric approach to problem-solving.
• Microsoft certifications or training are considered an asset.
• Experience with mobility technologies is considered an asset.

Location & details#

• Location: Calgary, Alberta, Canada (On-site).
• Status: Full-time, fixed-term, paid co-op position.
• This position is subject to background checks, which may include employment history, references, education, driver's license, credit, and criminal history verification.