About the role#
This is a high-ownership internship for individuals early in their career. You will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and translate real-world feedback into product improvements. This role requires initiative and the ability to contribute meaningfully to the product operations lifecycle.
What you'll do#
- Support customer implementations and onboardings alongside Customer Success Managers, including environment setup, configuration, and go-live validation.
- Build internal tooling to automate repetitive workflows and eliminate manual overhead.
- Identify process gaps and design scalable fixes.
- Own the knowledge base infrastructure, ensuring documentation remains accurate as the product evolves.
- Build and maintain reporting layers to track adoption, surface at-risk accounts, and provide visibility into operational KPIs.
- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements.
- Support QA for new feature releases by verifying functionality against requirements before rollout.
What you'll need#
- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field.
- Strong written and verbal communication skills with the ability to write clearly under pressure.
- Detail-oriented approach with the ability to juggle multiple tasks independently.
- Curiosity about B2B SaaS products and a desire to learn across product, operations, and customer success.
- Proactive mindset, including the ability to identify blockers without waiting for direction.
- Ability to represent the team professionally on customer calls.
Location & details#
- Location: San Francisco, California, USA.
- Work Modality: Full-time, on-site.
- Term: Rolling.
- Compensation: Paid position.
- Note: Visa sponsorship is not available.
