About the role#
The Business Process and Implementation Co-op will gain hands-on experience supporting customer implementation and business improvement projects within the Freight Forwarding business. This role focuses on delivering customer implementations, documenting and improving business processes, supporting vendor onboarding, and developing reusable AI-enabled workflow resources. You will collaborate with cross-functional teams to build practical experience in enterprise logistics, project coordination, and continuous improvement, contributing to more consistent, scalable, and efficient operations.
What you'll do#
- Support the development and maintenance of Customer Standard Operating Procedures (CSOPs) for new and existing customer implementations.
- Assist with customer implementation projects under the direction of the Implementation Administrator.
- Document business processes and identify opportunities for standardization and continuous improvement.
- Support the development of a reusable AI Workflow Library for implementation, documentation, and onboarding activities.
- Prepare implementation documentation, process maps, workflow guides, and knowledge articles.
- Assist with vendor onboarding initiatives, including Supplier Master reconciliation and documentation.
- Analyze implementation data and prepare reports to support project tracking and decision-making.
- Coordinate with Commercial, Finance, Operations, and Master Data teams to gather implementation requirements.
- Maintain implementation trackers and ensure project documentation remains accurate and current.
- Participate in meetings, capture action items, and follow through on project deliverables.
- Support testing, validation, and quality assurance of implementation processes and documentation.
- Present project findings, recommendations, and completed deliverables at the conclusion of the term.
What you'll need#
- Currently enrolled in a post-secondary program in Business Administration, Commerce, Supply Chain Management, Operations Management, Data Analytics, Information Systems, or a related discipline.
- Eligible to participate in a recognized co-op program.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint).
- Ability to learn new business systems quickly.
- Interest in business process improvement and operational excellence.
- Comfortable working with structured data, documentation, and cross-functional stakeholders.
- Demonstrates initiative, curiosity, adaptability, professionalism, and a willingness to learn.
- Ability to maintain confidentiality and exercise sound judgment when handling business information.
Location & details#
- Location: Mississauga, Ontario, Canada
- Term: Fall 2026 (4-month opportunity starting in September)
- Modality: On-site
- Status: Full-time, Paid
How to get in at DP World
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